Jones College seeks to provide a reasonable, prompt, orderly, and fairly administered resolution of complaints by active students. Jones College online students may submit their complaints and academic concerns to
ashley.beard@jcjc.edu. Jones College’s internal complaint process should be exhausted prior to pursuing external complaint options.
MSVCC Student Grievance Procedure
Any student who wishes to make a complaint regarding any aspect of the MSVCC must take the following steps:
- a. Discuss the problem with the faculty member, staff member, or administrator involved. Direct communication between the two parties usually resolves most of the problems.
- b. If informal efforts to resolve the problem are not productive, the complainant should then contact the CELO at the student's host college to help in processing the complaint. (Host College is the institution where the student
registered for class.)
- c. If the complainant, at this point, wishes to file a formal complaint, he or she should express the specific nature of the complaint and the remedy sought in writing the providing college's CELO with a copy sent to the host
college's CELO (if different). The providing CELO will then refer it to the appropriate person for disposition. A response will be made to the complainant within 15 working days. (Providing college is the institution teaching
the course.)
- d. If the student is not satisfied with the resolution of the grievance, he/she must follow the procedures for appeal as prescribed by the student's providing college. The appeal must be made in writing within five (5) working days
of the previous decision.
- e. Students who do not submit a written appeal by the appointed date forfeit any further consideration in this matter.
No adverse action will be taken against a student for filing a complaint.
Out-of-State Students:
If Jones College cannot provide a resolution to the student complaint, a complaint may be made with the Mississippi Commission on College Accreditation by visiting their website. In addition, students may contact the appropriate
agency in the state in which they reside.
Disclaimer: The online education complaint process is not applicable to student grades, discipline, or conduct matters.
